Policy regarding confidentiality and protecting personal information

Mon Panier Gourmet garantees that the information provided during purchase will remain confidential.

MPG understands your concerns regarding the protection of your personal information over the Internet. In the forms made available on our website we gather personal information which are necessary to process your order and to ensure delivery of the baskets to the right person. You must fill in your name, first name, address, contact phone number and the same information for the person receiving the basket.

MPG uses these informations to complete your order and contact you, for example to ship the products you’ve ordered. We could also use your information to learn about your degree of satisfaction regarding our services and to bring you an even better service.

The Paypal company also gathers information which will be used solely for billing and payments of baskets purchased from MPG.

Are your transactions with Paypal secured ?

• Yes, your personal information are never transmitted to a third party and are secured with the best encryption methods.
• You are fully covered against any fraudulent use of your Paypal account.
• When you choose to use Paypal, your financial information is not transmitted to us.
• You can pay for your order even if you don’t have a Paypal account.

MPG will not sell or lend ANY personal information you could provide while visiting our online shop. Because we understand your concerns regarding your credit card information, we do everything that’s within our capacities to ensure our customers’ protection. The information you provide when paying for your order are used for delivery or billing processes, or to contact you if any problem should occur concerning your order.

Exchange policy

We are fully convinced that the quality of our products will meet all your expectations. However, should you not be fully satisfied by any product received from MPG, please contact our customer service immediately and provide the following information : your name and first name, address, invoice no., date of purchase and the reason for exchange. We will then proceed with your inquiry. Please note that we will not process incomplete exchange inquiries.

We will exchange the product if you return it within 7 days following the purchase, at the following address :

MPG Mon Panier Gourmet
651, rue Lyall
Montréal (Québec) H1N 3G2

We will communicate with the customer to inquire aboutthe replacement product to give in exchange, along with the date and address of delivery.

No product will be refunded.

No item will be exchanged later than the stipulated return date.

Clauses and Conditions

Photos of products may differ from their description, in which case the description will prevail.

Products may vary depending on availability and on the season. Mon Panier Gourmet reserves itself the right to replace a product with another of equal or higher quality, including baskets, food, accessories, beverages and any product or accessory being part of the basket.

This site and its contents are placed at your disposal such as they are, without guarantee of any nature, implicit or explicit, of their marketable quality or ability to meet specific needs. By using this site, you formally accept that you do at your own risks and accept responsibility for any damage caused with your equipments resulting from its use.

Fees

Mon Panier Gourmet reserves itself the right to change prices at any time without notice.

Responsibility

In the event of a major force, MPG reserves itself the right to defer or cancel orders in progress. In such a case, the customer will be advised at once.

Protection of rights

The entirety of the contents (texts, illustrations, images and their format) reproduced on the monpaniergourmet.ca Web site are the property of MPG Mon Panier Gourmet and are protected for this reason by provision of the intellectual property Code as well as royalties for the whole world.

For this reason, you are reminded that any total or partial, unauthorized reproduction or distribution of monpaniergourmet.ca Web site is strictly prohibited.

It is forbidden to copy, modify, distribute, publish, transmit, disseminate, reproduce, represent, transfer or sell any information, software, product or service obtained from this Web site, or to create material derived from the above mentioned elements.

Any unauthorized reproduction or distribution of information, texts and images available on the monpaniergourmet.ca Web site is prohibited and subject to legal proceedings.

Moreover, it is forbidden to carry out a qualitatively or quantitatively substantial extraction of the databases put on line on the monpaniergourmet.ca Web site, or to use these databases within an abnormal framework.

Security and efficiency of the network

Monpaniergourmet.ca does not guarantee the efficiency, or total security.

It is possible that a hacker manages to penetrate the server. It is thus important that you keep in mind before using your identity to open an account or complete transactions on monpaniergourmet.ca that a malicious person may access the servers on monpaniergourmet.ca site and use the information about you or any other person on the site to his or her own end. IN NO CASE will monpaniergourmet.ca and their administrators be held accountable for acts of computer piracy, nor be blamed for whatever damage or lost associated with a member's account of monpaniergourmet.ca.

Monpaniergourmet.ca may have occasional outages and programming errors may be provoked by updates or events independent of the will of the administrators.

No administrator or member of the company can be held accountable if a member is unable to browse through monpaniergourmet.ca, regardless of the reason preventing such activity from taking place (misunderstanding, defective telephone line, modem incompatibility, broken cable, bad configuration, wrong browser, etc.).